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Information

Shipping Information

For all orders received on week days before 11.00 UTC/GMT+2 (Oslo, Norway local time) we ship the same day!
Orders received after 11.00 will be shipped the following working day.
Goods are packed and shipped Monday-Friday.
If you are wondering about specific shipment time for your country, just send us an e-mail here
and we will answer within 24 hours on week days.

Freight cost:
The freight depends on your location.
This will be shown when choosing your country in the web shop.

All Sled Dogs products are shipped from our warehouse in Hungary, which is an EU country.
Except are Sled Dogs products for Asia, Australia and New Zealand, those are shipped from Korea – Seoul and New Zealand – Auckland.

Inside EU:
The products will be charged and invoiced with Vat. There is no customs clearance necessary.
Delivery time 1-4 days depending on which country in EU.

Outside EU:
The products will be charged and invoiced without Vat.
Shipping costs includes export and import customs handling, but you need to pay Vat for the goods when it arrives to your country (the Vat % in your country).
Delivery time 1-8 days depending on which country and if it is standard or express shipping.

USA and Canada:
The products will be charged and invoiced without Vat/Sales tax.
Shipping costs includes export customs handling, but you need to pay Vat/Sales tax for the goods when it arrives to your country (the Vat/Sales tax in your country).
Eventual customs import costs is the buyers responsibility.

Delivery time 1-8 days depending if it is standard or express shipping.

Asia:
All Sled Dogs products for the Asian market will be distributed from Korea.
E-mail:
asia@sleddogs.com
Phone:
+82-0-10-4140-0417

New Zealand and Australia:
All Sled Dogs products for the New Zealand and Australian market will be distributed from New Zealand.
E-mail:
nz@sleddogs.com
Phone:
+64-21-468-350

Terms and Conditions

This Agreement was last modified on January 15, 2014.

Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using http://sleddogs.com (“the Site”) operated by Sled Dogs Kft. (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at http://sleddogs.com.

By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalized terms are defined in this Agreement.

Intellectual Property
The Site and its original content, features and functionality are owned by Sled Dogs Kft. and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

Termination
We may terminate your access to the site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Links To Other Sites
Our Site may contain links to third-party sites that are not owned or controlled by Sled Dogs Kft..

Sled Dogs Kft. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.

Governing Law
This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Hungary, without giving effect to any principles of conflicts of law.

Changes To This Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the site after any such changes constitutes your acceptance of the new Terms and Conditions.

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the site or discontinue any use of the site immediately.

Contact Us
If you have any questions about this Agreement, please contact us here.

Legal Notice

You must exercise good judgement and common sense when using Sled Dogs snow skates. Sled Dogs can not be liable for injuries or damages arising from the dangers and risks inherent in the sport. Your safety and the safety of others depend upon your cautious and prudent use of your Sled Dogs snowskates.

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://sleddogs.com/terms-and-conditions/

Your Consent

By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Click here!

Guarantees and returns

Under EU rules, a trader must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised.

If you bought a good or a service online or outside of a shop (by telephone, mail order, from a door-to-door salesperson), you also have the right to cancel and return your order within 14 days, for any reason and with no justification.

Find out specific conditions to invoke guarantees and withdraw from purchases:

Free of charge, 2-year guarantee (legal guarantee)

Under EU rules you always have the right to a minimum 2-year guarantee at no cost.

This 2-year guarantee is your minimum right. National rules in your country may give you extra protection: however, any deviation from EU rules must always be in the consumer’s best interest.

If goods you bought anywhere in the EU turn out to be faulty or do not look or work as advertised, the seller must repair or replace them free of charge or give you a price reduction or a full refund.

As a general rule, you will only be able to ask for a partial or full refund when it is not possible to repair or replace the goods.

You might not be entitled to a refund if the problem is minor, such as a scratch on a CD case.

How to get goods repaired, replaced or refunded

  • The 2-year guarantee period starts as soon as you receive your goods.
  • In some EU countries you mustinform the seller within 2 months of discovering the fault, otherwise you may lose your right to the guarantee.
  • Within 6 monthsof their receipt, you simply need to show the trader that the goods are faulty or not as advertised.
  • But,after 6 months in most EU countries you need to prove that the defect already existed on receipt of the goods, for example, by showing that it is due to the poor quality of the materials used.

The trader is always required to provide a solution; in some EU countries you also have the right to request a remedy from the producer.

The European Consumer Centre in your country can help if you have a problem with goods you bought in or from another EU country.

For more detailed information about your rights under national law, check the specific rules on legal guarantees and commercial warranties for the country where you made your purchase: Hungary

 

Cancel and return

14 days to cancel and return purchases made outside shops (online, by phone or mail order)

In the EU you have the right to return these purchases within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind.

The 14-day “cooling off” period does not apply, among others, to:

  • plane and train tickets, as well as concert tickets, hotel bookings, car rental reservations and catering services for specific dates
  • goods and drinks delivered to you by regular delivery – for example delivery by a milkman.
  • goods made to order or clearly personalised – such as a tailor-made suit
  • sealed data carriers, such as DVDs, which you have unsealed upon receipt.
  • online digital content, if you have started downloading or streaming it
  • goods bought from a private individual rather than a company
  • urgent repairs and maintenance contracts – if you call a plumber to repair a leaking shower, you can’t cancel the work once you have agreed on the price of the service.

How to cancel a purchase

The “cooling off” period expires 14 days after the day you received your goods. If this period expires on a non-working day, your deadline is extended till the next working day.

You must unequivocally inform the trader of your decision to cancel the purchase. It is not enough to just send the goods back. The trader must provide you with a model withdrawal form, which you can use to inform him/her of your decision but you don’t have to use it.

You must send the unused goods back within 14 days of informing the trader.

You can combine the obligation to inform the trader and to send back the goods, for example, by adding a written statement with the goods that you are returning by post, or by sending a fax or e-mail.

The trader must give you a refund within 14 days from receipt of your cancellation, but can delay refunding you if they have not received the goods or evidence that you have returned.

This refund must include any shipping charges you paid when you made your purchase. However, the trader may charge you additional delivery costs if you specifically requested non-standard (express) delivery.

The trader should inform you that you have to pay the costs of returning the goods. If they fail do so, they will have to bear the cost. You do not have to pay any other charges that you were not informed about.

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